Contact Us
We’re here to help with product questions, order support, and after-sales service.
Please reach out anytime — our team will get back to you as soon as possible.
Customer Service Email
What we can help with
Product recommendations & sizing guidance
Order status & delivery updates
Returns, exchanges & after-sales support
Care instructions & usage tips
Wholesale / partnership inquiries
Before you email
To help us assist you faster, please include:
Your order number (if applicable)
Product name / SKU (if applicable)
A brief description of the issue
Photos or short videos (for quality-related concerns)
Business Hours
Monday – Friday (excluding public holidays)
Response Time
We typically respond within 1–2 business days.
During peak seasons, replies may take a little longer — thank you for your patience.
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Prefer email?
Send your message to intservice@luolai.com.cn and we’ll take care of the rest.