Payment Policy

Payment Policy
At LUOLAI, we offer secure and flexible payment options to ensure a smooth and reliable checkout experience. Please review the following payment-related details.

💳 Accepted Payment Methods

We accept the following secure payment methods:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, JCB, UnionPay, Maestro, Visa Electron, Diners Club
  • PayPal

All transactions are processed securely through industry-compliant encryption by trusted payment gateways. Your financial data is never stored on our servers.

💰 Pricing and Taxes

  • Product prices displayed on our website do not include sales tax.

  • Applicable taxes will be calculated based on your shipping address during checkout.

🚚 Shipping

  • We offer economy shipping within the United States.

  • Free shipping is provided for all eligible orders.

🔁 Returns and Refunds

We accept returns within 30 days of delivery under the following conditions:

  • The item must be unused, undamaged, and in original packaging.

  • All accessories, tags, and proof of purchase must be included.

  • No restocking fees will be charged.


🔒 Payment Security

  • All payment information is securely processed via SSL encryption and handled by our verified third-party providers (PayPal and Oceanpayment).

  • LUOLAI does not store or access your card/payment details.

📞 Contact Us

If you have any questions about payments or your order, feel free to reach out:

HK office：2/F, Shell Industrial Building, 12 Lee Chung Street, Chai Wan, Hong Kong