Refund policy
Return Window
We accept return requests within 30 days of delivery.
Return Window
We accept return requests within 30 days of delivery.
Return Eligibility
The item is unused, unwashed, and unaltered. The item must be in original condition with all tags, accessories, and packaging included. You must provide proof of purchase, such as your order confirmation email or packing slip.
Return Eligibility
The item is unused, unwashed, and unaltered. The item must be in original condition with all tags, accessories, and packaging included. You must provide proof of purchase, such as your order confirmation email or packing slip.
Non-Returnable Items
 Items that have been used, washed, or altered. Sample booklets / fabric swatches.
Non-Returnable Items
 Items that have been used, washed, or altered. Sample booklets / fabric swatches.
Return Due to Product Damage or Defect
If your product arrives damaged or defective, LUOLAI will cover the full cost of return shipping.
Ship a replacement at no additional cost. If damage is found at delivery, please refuse the package if possible and contact us immediately. If damage is found after delivery, please email intservice@luolai.com within 24 hours. Please include Photos of the damaged product and packaging. Order number and a brief description of the issue.
Return Due to Product Damage or Defect
If your product arrives damaged or defective, LUOLAI will cover the full cost of return shipping.
Ship a replacement at no additional cost. If damage is found at delivery, please refuse the package if possible and contact us immediately. If damage is found after delivery, please email intservice@luolai.com within 24 hours. Please include Photos of the damaged product and packaging. Order number and a brief description of the issue.
Return Due to Change of Mind
You may return the item at your own shipping cost. We recommend using a trackable shipping method. Refunds will be issued once the item is received and inspected.
Return Due to Change of Mind
You may return the item at your own shipping cost. We recommend using a trackable shipping method. Refunds will be issued once the item is received and inspected.
Exchange Policy
We accept exchange requests within 30 days of delivery. Email intservice@luolai.com with your order number and exchange reason. Return the original item following the return process. Once we receive and approve the return, we’ll ship your replacement item.
Exchange Policy
We accept exchange requests within 30 days of delivery. Email intservice@luolai.com with your order number and exchange reason. Return the original item following the return process. Once we receive and approve the return, we’ll ship your replacement item.
Refund Timeline
Once the returned item is received and approved, we’ll process your refund to your original payment method within 7 business days.
Delays may occur during public holidays or peak shopping periods.
Refunds will not be issued to alternative payment accounts.
Refund Timeline
Once the returned item is received and approved, we’ll process your refund to your original payment method within 7 business days.
Delays may occur during public holidays or peak shopping periods.
Refunds will not be issued to alternative payment accounts.
How to Initiate a Return
Contact Us at intservice@luolai.com to begin the return process.
Once approved, you’ll receive a Return Authorization (RA) Number and shipping instructions.
Pack your item securely in its original packaging.
Clearly write the RA number on the outside of the package.
Ship it based on the return shipping instructions p;rovided.
How to Initiate a Return
Contact Us at intservice@luolai.com to begin the return process.
Once approved, you’ll receive a Return Authorization (RA) Number and shipping instructions.
Pack your item securely in its original packaging.
Clearly write the RA number on the outside of the package.
Ship it based on the return shipping instructions p;rovided.
Return Adress
2009 S Parco Ave, Ontario, CA 91761
Return Adress
2009 S Parco Ave, Ontario, CA 91761