At LUOLAI, your satisfaction is our priority. We’ve created a clear and transparent return, refund, and exchange policy to ensure a smooth and reassuring shopping experience.

1.Returns Accepted:

Yes

2.Return Window:

30 days from delivery

3.Return Conditions:

Items must be unused, unwashed, unaltered, and in original condition with all tags, accessories, and packaging included. Proof of purchase is required.

4.Non-Returnable Items:

Used, washed, or altered items
Sample booklets and fabric swatches

5.Return Shipping Responsibility:

• Defective or damaged items: Free return shipping (covered by LUOLAI)
• Change of mind: Customer is responsible for return shipping costs

6.Restocking Fee:

None

7.Exchanges:

Accepted within 30 days of delivery, subject to the same return conditions.

8.Refund Method:

Refunds are issued to the original payment method only.

9.Refund Processing Time:

Within 7 business days after the returned item is received and approved.

10.How to Initiate a Return:

Contact: intservice@luolai.com

Return authorization is required before shipping.

11.Return Address:

2009 S Parco Ave, Ontario, CA 91761, United States