Payment Policy

 

At LUOLAI, we offer secure and flexible payment options to ensure a smooth and reliable checkout experience. Please review the following payment-related details.

 

Accepted Payment Methods

We accept the following secure payment methods:

Credit & Debit Cards: Visa, Mastercard, American Express, Discover, JCB, UnionPay, Maestro, Visa Electron, Diners Club,PayPal.

All transactions are processed securely through industry-compliant encryption by trusted payment gateways. Your financial data is never stored on our servers.

    Pricing and Taxes

    • Product prices displayed on our website do not include sales tax.

    • Applicable taxes will be calculated based on your shipping address during checkout.

    Shipping

    • We offer economy shipping within the United States.

    • Free shipping is provided for all eligible orders.

    Returns and Refunds

    We accept returns within 30 days of delivery under the following conditions:

    • The item must be unused, undamaged, and in original packaging.

    • All accessories, tags, and proof of purchase must be included.

    • No restocking fees will be charged.

    Payment Security

    • All payment information is securely processed via SSL encryption and handled by our verified third-party providers (PayPal and Oceanpayment).

    • LUOLAI does not store or access your card/payment details.

    Contact Us

    If you have any questions about payments or your order, feel free to reach out:

    HK office：2/F, Shell Industrial Building, 12 Lee Chung Street, Chai Wan, Hong Kong