Contact information

Contact Us

We’re here to help with product questions, order support, and after-sales service.
Please reach out anytime — our team will get back to you as soon as possible.

Customer Service Email

intservice@luolai.com.cn

What we can help with

  • Product recommendations & sizing guidance

  • Order status & delivery updates

  • Returns, exchanges & after-sales support

  • Care instructions & usage tips

  • Wholesale / partnership inquiries

Before you email

To help us assist you faster, please include:

  • Your order number (if applicable)

  • Product name / SKU (if applicable)

  • A brief description of the issue

  • Photos or short videos (for quality-related concerns)

Business Hours

Monday – Friday (excluding public holidays)

Response Time

We typically respond within 1–2 business days.
During peak seasons, replies may take a little longer — thank you for your patience.

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Prefer email?
Send your message to intservice@luolai.com.cn and we’ll take care of the rest.