Shipping Coverage:
Currently shipping to most U.S. states.
Not shipping to: Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.
Delivery Time Formula:
Total Delivery Time = Handling Time + Transit Time
Handling Time: 1-2 business days (Monday to Friday)
Transit Time: 7-12 business days (Monday to Friday)
Note: All products require production before shipping, contributing to handling time.
Order Cut-Off Time:
Orders placed before 3:00 pm EST (GMT-05:00, New York time) will begin processing the same business day.
Orders placed after 3:00 pm or on weekends/public holidays will be processed next business day.
Shipping Methods and Costs:
Economy Shipping available.
Free shipping for orders of $59 or more.
Orders under $59 incur a $10 shipping fee.
Tracking Information:
Once shipped, tracking numbers will be emailed to customers.
Change of Address:
Requests for address changes must be made within 24 hours of order placement via email to [email protected].
No address changes possible once the order is in transit.
Customer Support:
Operating hours: Monday to Friday, 9:00 a.m. – 6:00 p.m. EST (GMT-05:00)
HK office：2/F, Shell Industrial Building, 12 Lee Chung Street, Chai Wan, Hong Kong
Contact Email: [email protected] (response time within 24 business hours)